Terms of service

Last Updated: August 14, 2026

Welcome to Experience Oporto. These Terms of Service ("Terms") govern your access to and use of our website, booking system, and participation in our guided tours and experiences.

By making a reservation or using our services, you agree to be bound by these Terms.

  1. General Conditions & Bookings • Service Provider: Experience Oporto operates guided tours, tuk tuk rides, sidecar tours, e-bike activities, and boat cruises. • Accuracy of Information: You agree to provide accurate and complete contact details (email and phone number) during checkout to ensure receipt of booking confirmations and emergency updates. • Age Requirements: Minors under 18 must be accompanied by an adult.

  2. Pricing & Payments • All prices listed on our website are in Euros (€) and include applicable local VAT taxes. • Full payment is required at the time of booking via our secure payment gateway (Shopify Payments, credit card, or digital wallets).

  3. Punctuality & No-Show Policy • Meeting Points: Guests are required to arrive at the designated meeting point 10 to 15 minutes before the scheduled start time. • Late Arrivals: To respect the schedule of other participants, tours start promptly. If you arrive late and miss the departure, it will be treated as a no-show, and no refund or free rescheduling will be provided.

  4. Safety, Health & Equipment Use • Guide Instructions: For your safety, you must follow all safety instructions provided by our guides and drivers at all times. • Equipment Care (E-Bikes, Sidecars, Vehicles): Participants operating or riding equipment must exercise reasonable care. Experience Oporto reserves the right to stop participation without a refund if a guest exhibits unsafe, reckless, or intoxicated behavior. • Physical Fitness: Guests are responsible for ensuring they possess an adequate level of physical fitness for active tours (e.g., e-bikes or walking tours).

  5. Weather Conditions & Itinerary Modifications • Tours operate in rain or shine. In cases of severe weather warnings or river safety issues, Experience Oporto reserves the right to modify tour routes or cancel the activity for guest safety. • In the event of a cancellation by Experience Oporto, guests will be offered a free reschedule or a 100% full refund.

  6. Cancellations & Refunds • All cancellations, refunds, and rescheduling requests are subject to our Cancellation & Refund Policy.

  7. Media & Photography • During our tours, photos or videos may be taken by our team for promotional purposes (social media, website). • If you prefer not to appear in any promotional material, please inform your guide before the start of the tour.

  8. Limitation of Liability • Experience Oporto and its staff are not responsible for lost, stolen, or damaged personal belongings during the activities. Personal insurance is recommended for all international travelers.

  9. Contact Information For questions regarding these Terms of Service, please contact us: Email: info@experienceoporto.pt Location: Porto, Portugal