Privacy policy

Last Updated: August 14, 2026

Experience Oporto operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized booking and shopping experience (the "Services"). Experience Oporto is powered by Shopify, which enables us to deliver these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a booking, or complete a transaction through the Services, or when you otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

  1. Personal Information We Collect We collect personal information that identifies, relates to, or can reasonably be associated with you. We may collect the following categories of personal information depending on how you interact with our Services:

• Contact Details: Including your first and last name, billing address, phone number, and email address. • Booking & Transaction Information: Details regarding the tours, activities, or vouchers you view, add to your cart, purchase, or cancel, as well as past booking history. • Financial Information: Payment card details, transaction confirmations, payment methods (such as credit card or digital wallets), and payment processing details. • Customer Support Communications: Information you provide when contacting us with inquiries, booking modifications, or support requests. • Device & Usage Data: Information about your device, web browser, IP address, time zone, network connection, and how you interact with or navigate our website.

  1. How We Collect Your Information We obtain personal information from the following sources:

• Directly from you: When you book a tour, create an account, subscribe to our newsletter, or contact customer support. • Automatically: Via cookies, log files, and web beacons when you browse our website. • From Service Providers: Including payment processors, booking engine software, and technical infrastructure providers acting on our behalf.

  1. How We Use Your Personal Information We use your personal data to deliver exceptional experiences and run our business effectively:

• Providing & Fulfilling Services: Processing tour reservations, issuing digital vouchers and tickets, handling payments, sending booking updates, and managing customer inquiries. • Marketing & Communications: Sending promotional updates, special offers, and travel recommendations via email or targeted online ads (you may opt out at any time). • Security & Fraud Prevention: Verifying transactions, securing payment gateways, detecting potential fraudulent activities, and ensuring safety during bookings. • Legal Compliance: Complying with applicable European Union and international laws, accounting requirements, and legal requests.

  1. Disclosing Personal Information In certain circumstances, we may share your personal information with trusted third parties for legitimate operational purposes:

• Shopify & Core Service Providers: Shopify hosts our platform and processes store data. We also share data with payment gateways, IT support, cloud hosting, and messaging providers. • Tour Guides & Local Partners: Basic details (such as lead traveler name and party size) may be shared with operational guides or boat/transport operators solely to fulfill your reserved activity. • Legal & Regulatory Authorities: When required to respond to valid subpoenas, court orders, or governmental regulations.

  1. Relationship with Shopify Our store is hosted by Shopify. Shopify processes your personal data to provide and optimize our online store. Data submitted through our site may be stored or processed across international servers operated by Shopify. For further details on how Shopify manages your data, please review the Shopify Consumer Privacy Policy (https://privacy.shopify.com/en).

  2. External Links Our site may contain links to third-party platforms (e.g., TripAdvisor, Google Maps, or social media pages). We are not responsible for the privacy practices, security, or content of those external sites. We encourage you to review their respective privacy policies.

  3. Children’s Data Our Services are not intended for unsupervised use by minors. We do not knowingly collect personal information directly from children under 16 without parental or legal guardian consent.

  4. Data Security & Retention We implement appropriate technical and organizational measures to safeguard your personal data. However, no electronic transmission over the internet can be guaranteed as 100% secure. We retain your personal information for as long as necessary to maintain your account, fulfill tour bookings, resolve disputes, and satisfy tax/legal obligations.

  5. Your Rights (GDPR / EEA Residents) If you reside in the European Economic Area (EEA) or UK, you hold specific data rights under the General Data Protection Regulation (GDPR):

• Right of Access: Request a copy of the personal information we hold about you. • Right to Rectification: Request correction of incomplete or inaccurate data. • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data when it is no longer needed. • Right to Restrict or Object: Object to data processing or request restricted handling. • Withdraw Consent: Revoke your consent for marketing communications at any time via the "Unsubscribe" link in our emails.

To exercise any of these rights, please contact us at info@experienceoporto.pt.

  1. Contact Us If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Company: Experience Oporto Email: info@experienceoporto.pt Location: Porto, Portugal