Política de reembolso

📄 Cancellation & Refund Policy

At Experience Oporto, we understand that travel plans can change. We aim to provide a flexible and transparent cancellation policy for all our tours and experiences.

1. Customer Cancellations

  • Up to 48 hours before the activity: Full refund (100% of the total booking amount).

  • Less than 48 hours before the activity or No-Show: No refund will be issued.

2. Rescheduling & Date Changes

  • You may request to reschedule your tour free of charge up to 48 hours prior to departure, subject to availability.

  • Requests made with less than 48 hours' notice will be treated as late cancellations.

3. Cancellations by Experience Oporto (Weather & Safety)

  • Safety is our highest priority. In the rare event that a tour must be canceled due to extreme weather conditions, unexpected boat/vehicle breakdowns, or river safety restrictions, you will be offered:

    1. An alternative time/date for the activity, OR

    2. A 100% full refund.

4. How to Request a Refund or Change

To modify or cancel your reservation, please send an email with your booking reference to:

  • Email: info@experienceoporto.pt

Refunds will be processed back to the original payment method (credit card, PayPal, etc.) within 3 to 7 business days.