Refund policy

At Experience Oporto, we understand that travel plans can change. We aim to provide a flexible and transparent cancellation policy for all our tours and experiences.

  1. Customer Cancellations: • Up to 24 hours before the activity: Full refund (100% of the total booking amount). • Less than 24 hours before the activity or No-Show: No refund will be issued.

  2. Rescheduling & Date Changes: • You may request to reschedule your tour free of charge up to 24 hours prior to departure, subject to availability. • Requests made with less than 24 hours' notice will be treated as late cancellations.

  3. Cancellations by Experience Oporto: Safety is our highest priority. In the rare event that a tour must be canceled due to extreme weather conditions, unexpected boat/vehicle breakdowns, or river safety restrictions, you will be offered:

  4. An alternative time/date for the activity, OR

  5. A 100% full refund.

  6. How to Request a Refund or Change: To modify or cancel your reservation, please send an email with your booking reference to: Email: info@experienceoporto.pt

Refunds will be processed back to the original payment method within 3 to 7 business days.