Política de envio
📄 Shipping & Booking Delivery Policy
Thank you for choosing Experience Oporto.
Because we specialize in guided tours, experiences, and activity bookings, no physical products are shipped or delivered to a physical address.
1. Instant Digital Delivery
All booking confirmations, vouchers, and tickets are delivered electronically via email immediately after successful payment processing.
Please ensure that your email address is entered correctly at checkout.
2. Accessing Your Booking
Your confirmation email contains all essential details for your activity, including meeting points, schedules, and instructions.
On the day of your tour, simply present your digital voucher (on your smartphone) or a printed copy to your guide/driver at the designated meeting point.
3. Non-Receipt of Vouchers
If you do not receive your confirmation email within a few minutes of completing your booking, please check your Junk / Spam folder.
If you still cannot locate your voucher, please contact our support team immediately so we can re-send it to you:
Email: info@experienceoporto.pt
4. Shipping Fees
Since all our bookings are delivered digitally, there are no shipping, handling, or delivery charges applied to any order.